Privacy Policy

Effective Date: July 10, 2026

At XTNEO, we are committed to protecting the privacy and security of our clients, partners, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.


1. Information We Collect

We may collect the following categories of information:

Personal Information

When you contact us, request a consultation, subscribe to updates, or complete a form, we may collect:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Job title
  • Country or region
  • Any information you voluntarily provide

Technical Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Pages visited
  • Time spent on pages
  • Referral source
  • Website usage statistics

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality, analyze visitor behavior, personalize user experience, and enhance the overall performance of our website.

You may disable cookies through your browser settings; however, certain features or functionality of our website may not operate as intended.


2. How We Use Your Information

We use your information for the following purposes:

  • Respond to enquiries and consultation requests.
  • Provide our products, solutions, and professional services.
  • Improve website performance and user experience.
  • Communicate important service updates.
  • Send newsletters or marketing communications where permitted by law.
  • Analyze website traffic and visitor engagement.
  • Protect against fraud, security threats, and unauthorized access.
  • Comply with applicable legal and regulatory obligations.


3. Legal Basis for Processing

Where required under applicable privacy laws, XTNEO processes personal information based on one or more of the following legal grounds:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Our legitimate business interests.
  • Protection of vital interests.

 

4. Information Sharing

XTNEO does not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers where necessary to operate our business and deliver our services, including:

  • Cloud hosting providers.
  • Analytics providers.
  • Customer Relationship Management (CRM) platforms.
  • Technology and infrastructure partners.
  • Professional advisers and consultants.
  • Government authorities where disclosure is required by law.

All third-party providers are expected to maintain appropriate confidentiality and security standards when processing personal information.


5. Data Security

XTNEO implements appropriate technical, administrative, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These safeguards include secure infrastructure, access controls, encryption where appropriate, regular monitoring, and industry-standard security practices.

While we strive to maintain the highest level of security, no method of electronic transmission or storage can be guaranteed to be completely secure.


6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our products and services.
  • Fulfill contractual obligations.
  • Comply with legal and regulatory requirements.
  • Resolve disputes.
  • Enforce our agreements and policies.

Once personal information is no longer required, it will be securely deleted, destroyed, or anonymized in accordance with applicable laws.


7. Your Rights

Depending on your location and applicable privacy legislation, you may have the right to:

  • Access your personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Restrict or object to certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request data portability.
  • Lodge a complaint with the appropriate supervisory authority.

To exercise any of these rights, please contact us using the contact information provided below.


8. International Data Transfers

As an international technology company, XTNEO may process or store personal information in countries where we or our trusted service providers operate.

Where international data transfers occur, we implement appropriate safeguards to ensure that personal information remains protected in accordance with applicable privacy laws.


9. Third-Party Websites

Our website may contain links to third-party websites for your convenience or reference.

XTNEO is not responsible for the privacy practices, policies, or content of external websites. We encourage visitors to review the privacy policies of any third-party websites they visit.


10. Children’s Privacy

XTNEO’s website and services are intended for businesses, organizations, government entities, and professionals.

We do not knowingly collect personal information from children under the age permitted by applicable law. If we become aware that such information has been collected, we will promptly take appropriate steps to remove it.


11. Changes to This Privacy Policy

XTNEO may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or legal obligations.

Any updates will be published on this page together with the revised Effective Date. Continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.


12. Contact Us

If you have any questions regarding this Privacy Policy or the way XTNEO handles your personal information, please contact us:

XTNEO
Email: info@xtneo.com
Phone: +968 9017 8148
Location: Muscat, Muscat Governorate, Sultanate of Oman

We are committed to responding to all privacy-related enquiries promptly, professionally, and in accordance with applicable data protection laws.